Erica's ATA is proud to partner with ShipAid, the leader in package protection and tracking solutions. By selecting ShipAid at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with ShipAid and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use ShipAid package protection at checkout.
Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
If you do not purchase ShipAid package protection, Erica's ATA is not liable for lost, stolen, incorrectly delivered or damaged packages. We assume no responsibility for packages after they have been received by the shipping courier. Please reference your tracking number and contact your local post office / courier for the most up to date information regarding your package.
No refunds will be issued for delays in shipping by the carrier.
Please note Erica’s ATA reserves the right to change the shipping method at our own discretion. We are not responsible for shipping delays caused by government, weather or other natural disasters.
International Fees: UPS, DHL, and FedEx will charge duty and broker fees for all new merchandise. These fees and/or government import taxes are the buyer's responsibility. Erica's ATA is not responsible for any additional fees your order may be charged due to country origin. Erica's ATA is not responsible for parcels returned to sender due to incomplete duty and broker fees. Customers must contact their local post office to inquire about any customs issues and/or fees.