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I'm having trouble placing my order

If you are having trouble placing your order, you may want to use a different device or browser, as that usually resolves the issue immediately. If you have tried this and are still having difficulty, you may email your order to sales@ericasata.com and our team can issue you an invoice. 

What is "Shop Pay?"

Shop Pay gives you the option to pay in full at checkout, or to split your purchase into four equal, bi-weekly, 0% interest installment payments. Your first payment is due at checkout then 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. Shop Pay Installments is an option for orders between $50 USD and $3,000 USD. There are no additional charges, interest rates, or late fees, and your credit score isn't affected.

Shop pay accepts a majority of debit and credit cards. Shop Pay Installments does not accept Capital One cards, prepaid debit cards, or prepaid credit cards.

Why is there an error message when I try to place an order?

If you’re having trouble submitting your order, try these steps: Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting. Double check the shipping address for abbreviations, misspellings, and other typos that can result in errors. Still stuck? Contact our team at sales@ericasata.com.

Will I pay taxes on my order?

All merchandise is tax exempt, except in the state of Ohio, where merchandise and service will be taxed at 7%.

Can I cancel or make a change to my order after checkout?

If you realize you made an error in your order, please email sales@ericasata.com ASAP with your order number and what modifications you’d like to make. If your order has not yet been fulfilled or shipped, we’ll do our best to accommodate your request. Unfortunately once your order has been fulfilled or shipped, we will not be able to make any changes.

Please keep in mind that once you recieve your order, any returns or exchanges (on unopened and unused items) must be made within the 14 day return policy window.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Return & Exchange Policy

Your satisfaction is very important to us! We will gladly accept your unopened and unused items within 14 days from the delivery date. Lucas-Cide products and workshops deposits are non refundable. Returned products must be unused and in the original packaging. We are unable to accept returns on used items and/or items without the original packaging. Electrical items are subject to a 15% restocking fee. Ship returns to: Erica's ATA Attn: Returns 3880 Blue Church Rd, Sunbury, OH 43074. Include order number with parcel.

When will my order be fulfilled?

The majority of our orders are shipped within 1-3 business days after the order has been placed, unless an item is on back order or the order is placed during a sale period, processing may take longer. You will receive an order confirmation and tracking number when your order has been processed and shipped. The email will contain order details, shipment details and your tracking number.

What is "ShipAid Shipping Protection" ?

ShipAid is a shipping insurance that covers packages that are lost, stolen, or damaged in transit. ShipAid guarantees safe delivery, and allows for easy reordering with one simple click!

My tracking number doesn't work!

Your tracking number can take up to 2 business days to show movement. If the tracking number has not updated after 2 business days or is not working, please file a Route+ claim if you selected this service at checkout. 

File a Route claim here.

If you declined Route Package Protection, please email us at sales@ericasata.com and we will do our best to assist you.

I just placed an order, but I made a mistake! Is it possible to modify my order?

If you realize you made an error in your order, please email sales@ericasata.com ASAP with your order number and what modifications you’d like to make. If your order has not yet been fulfilled or shipped, we’ll do our best to accommodate your request. Unfortunately once your order has been fulfilled or shipped, we will not be able to make any changes.

Please keep in mind that once you receive your order, any returns or exchanges (on unopened and unused items) must be made within the 14 day return policy window.

Oh no, I received an incorrect, damaged, or defective product!

If you received the wrong item, or a product in your order is damaged or defective, we apologize for the mishap. Please report the error within 14-days of receiving the item by emailing sales@ericasata.com, and we will do our best to make it right!

Does Erica's ATA ship internationally?

Yes, we ship all over the world. Shipping rates will be estimated at checkout. Unfortunately we cannot ship to Japan, Singapore or Mexico.

Please note shipping carriers will charge duty and broker fees for all new merchandise. These fees and/or government import taxes are the buyer's responsibility. Erica's ATA is not responsible for any additional fees your order may be charged due to country origin. Erica's ATA is not responsible for parcels returned to sender due to incomplete duty and broker fees.

In-Person Classes

When will you be offering an in-person class near me?

We are constantly adding new classes and are always looking for locations to travel to! If you don't see a class near you, contact sales@ericasata.com to let us know where you're located and how many nail techs in your area might be interested.

What happens if I can't make a class I signed up for?

We understand life happens. For classes we have a 72 hour cancellation policy. If you need to cancel, you will receive a refund of the cost (less the $100 deposit) up 72 hours prior to the class date. If you cancel within 72 hours of the class date, unfortunately we are unable to refund you.

How do I get added to the Tech Locator?

Certified nail professionals who have completed an Erica’s certification can be featured on our tech locator map for a small monthly fee. Sign up here!

Product Questions

How long will my bits last?

The short answer to this question is it depends! Most Erica’s bits will last for between 150 - 300 services, however that number can depend on: the speed you’re running your e-file at when you use them, how you’re using the bits, what type of product or surface you’re using them on, and even how well your clients hydrate their nails between services.

How do I know what grit for my cuticle bits?

Medium is typically the most popular and commonly used grit for our cuticle bits, with the exception for flame-shaped bits. Flame-shaped bits are mostly used in fine grit. Coarse cuticle bits are used on clients with extremely calloused or thick skin and cuticles (mostly during pedicure services). For clients with sensitive skin, we recommend using fine grit.

Shop Cuticle Bits.

How do I know what grit to get for my carbide bits?

For gel manicures or enhancements, such as structured gel, builder gel, hard gel, gel-x extensions, poly gel, or a double layer of standard gel base coat, we recommend a medium grit.

For acrylic and dip-powder enhacements, we recommend a coarse grit.

Reminder: carbide bits should only be used for removal when there is at minimum a double layer of gel base coat and should never touch the natural nail plate.

Shop Carbide Bits.

What is the difference between the Lucas-cide disinfectant options?

Lucas-Cide concentrate: Our most cost effective option. Mix with water. Full disinfection in 10 minutes. 

Lucas-Cide Ready To Use (RTU): Our fastest option and premixed. Full disinfection in 60 seconds.

Lucas-Cide CA: Our most eco-friendly option. Plant based and premixed. Full disinfection in 5 minutes.

What is Onyfix?

Onyfix Nail Correction is a universal system that is a pain-free, non-surgical solution for nail deformities including involuted and ingrown nails. This non-tension-based system fixes the nail shape from the proximal end and returns the nail to its natural form through physiological growth. You can become an Onyfix professional here.

Why are Erica's bits better than the ones I can find on Amazon?

Erica’s diamond bits are made with 100% diamond to work faster and last longer. This means shorter appointment times and less wear and tear on your body. Often the bits you find on Amazon are made with other materials such as glass, crystal, or silica which just doesn’t last as long or work as well!  Watch our video where Erica shows you a head-to-head demonstration of our bits vs. the other guys!

E-File 101

What is a Dry Manicure or Dry Pedicure?

A dry manicure or dry pedicure is a service that is performed without soaking the hands or feet in water before or during the service.

If the nail plate absorbs water during a manicure it can make the nail plate expand which can cause lifting and shorten the longevity of the manicure. Additionally, when the skin around the nail plate is waterlogged, it can make it difficult to identify the difference between live and dead tissue on a client, making a nail tech more likely to cut live tissue which can cause issues such as hangnails after a service.

Gentle exfoliation techniques on dry skin using an e-file and Erica's ATA cuticle bits promote a longer lasting manicure that is better for the health of the natural nails.

What is e-filing?

E-filing, or electric filing, is the process of using a small electric powered hand-held device and bits specially designed for use on and around the nail to perform dry manicures and pedicures. With the right bits & proper technique, an e-file can be used in services that include all different types of product such as: gel manicures, acrylic manicures, hard gel manicures, structured gel manicures (sometimes called builder gel manicures), natural nail manicures, gel-x manicures, dip manicures, and even pedicures.

What is the difference between an E-File and a Drill or a Dremel?

The “nail drill” that nail techs use at their desk is called an electric file (or e-file). A dremel is designed to be used on metal and wood. It has high-vibration and a lot of torque (which means it has a lot of force). An e-file has a great balance between RPM (revolutions per minute), and also has torque that is appropriate for working on the nail plate.

Shop our e-files.

What is a Diamond Bit?

Diamond e-file bits have tips that are coated in diamonds and work by scratching product or exfoliating dead skin cells. They are very durable and ideal for dry manicure cuticle work. Many companies may call their bits ‘diamond,’ however, are actually made with glass, crystal, or other synthetic materials. Erica’s 100% natural diamond bits allow for better manicuring and longer lasting use.

See our Guide to Nail Bits blog post for more info!

Shop all Diamond Bits.

What is a Carbide Bit?

Carbide e-file bits are made out of carbide metal and are generally used to remove product from the nail. They are not to be used on natural nails but are ideal for removing and shaping nail enhancements since they scoop away gel or acrylic product more quickly. These tools should be used at a high RPM and are designed for 1 direction use. A carbide nail bit has teeth or flutes and grits ranging from fine to extra coarse. Our most popular carbide nail bit is Erica's Gel X for gel and acrylic removal.

See our Guide to Nail Bits blog post for more info!

Shop all Carbide Bits.

I'm left handed. Why do I need specific carbide bits?

Carbide bits are designed with the flutes, or teeth angled in a specific direction to scoop or cut product as efficiently as possible. Because they are angled in a specific direction, this also means that they are designed to rotate in a specific direction (forward). When a left handed user operates their e-file in the correct direction for them (reverse), if they use a carbide bit designed to be operated in the forward direction it will not work as well and additionally may generate extra heat that can become extremely uncomfortable for clients. This is why Erica’s makes all of our top-selling carbide bits in both right- and left- handed options.

Shop Carbide Bits.

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