FAQ

When will my order ship?

The majority of our orders are shipped within 1-2 business days after the order has been placed, unless an item is on back order. You will receive an order confirmation and tracking number when your order has been processed and shipped. The email will contain order details, shipment details, and your tracking number.

Can I add or remove a product after my order has shipped?

Unfortunately, you are unable to change your order once it has been shipped.

How long will it take for my order to arrive?

Domestic orders should take 2-6 business days to arrive. International orders should take 5-12 business days to arrive. Please note that these times are estimated and via the carrier. Erica’s ATA is not responsible for shipping delays caused by government, weather, or natural disasters.

Help, my tracking number doesn’t work.

Your tracking number can take up to 2 business days to show movement. If the tracking number has not updated after 2 business days or is not working, please contact the Erica’s ATA team at info@ericasata.com.

Does Erica’s ATA ship internationally?

Yes, we ship all over the world! Shipping rates will be estimated at checkout.

I’m having trouble placing my order!

If you are having trouble placing your order, you may want to use a different device or browser, as that usually resolves the issue immediately. Another option is to call Erica’s ATA office and place your order over the phone. 614-895-7181 or toll free 877-909-7181 open Monday-Friday 9:00-16:00 EST.

Why is there an error message when I try to place an order?

If you’re having trouble submitting your order, try these steps: Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting. Double check the shipping address for abbreviations, misspellings, and other typos that can result in errors. Still stuck? Contact the Erica’s ATA team at info@ericasata.com.

How can I replace a defective product or wrong product?

If you received a product that is damaged, defective, or wrong, we apologize for the mishap. Please contact the Erica’s ATA team at info@ericasata.com.

What is the return policy?

Your satisfaction is very important to us! We will gladly accept your returned items within 14days from the delivery date. Returned products must be unused and in the original packaging. We are unable to accept returns on used items and/or items without the original packaging.

Will I pay tax on the products?

All merchandise is tax exempt, except in the state of Ohio, where merchandise and service will be taxed at 7%.

I’m having an order shipped outside the United States, will there be import fees?

Please note UPS, DHL, and FedEx will charge duty and broker fees for all new merchandise. These fees and/or government import taxes are the customer’s responsibility. Erica’s ATA is not responsible for any additional fees an order may be charged due to country origin.

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