Broken bit? Hot? Noisy?

Erica's only services MT20 and T300 e-files, in addition to MT30 hand pieces.

**Note our service department will permanently close on April 30, 2024. Please plan accordingly.**

If you need service on the Journey 30K or Medicool Pro Power models, click the appropriate button below.

Service is contingent on the owner’s use, product and care. No RMA is necessary. Turnaround varies on service volume, typically 2 weeks, but this is not guaranteed.

Print and ship the Service Form with your e-file. Remember to properly pad your e-file when packaging.

1722 General George Patton Dr.
#400 B
Brentwood, TN 37027


We'll send you an email to complete payment when your service is complete. Please add to your contacts to ensure the invoice doesn't end up in your spam folder.

Service and cleaning begins at $50. Services under $175 we will be repaired without authorization. If the service is over $175 a team member will contact you to go over the diagnosis before repair.

Erica’s ATA LLC is not liable for electric files that have not been collected, unclaimed, or are unpaid for after 60 days. Erica’s ATA LLC is not responsible for transit delays or missing packages.